Return & Refund Policy
- We offer a 30-day return policy for all unused and unworn items, no questions asked. However, please note that the 30-day return does not apply to personalised jewellery, other than in cases of defective/spurious products. Tulja Bhavani Jewellers Pvt. Ltd. (TBJ) reserves the right to process refunds after checking the returned items. In case you have purchased a TBJ product from anywhere other than the TBJ Website, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
- In case of product defects, 100% of the order value will be refunded back to the customer provided the product and packaging is in the same condition as delivered.
- Defected Items shall be returnable within 3 days of receipt of the item. Contact Customer Care Support within 24-48 Hrs. of receiving the defected item.
- Once the product is received and approved, refund will be initiated within 5-10 working days.
- Refund will be done in the form of money back to the payment mode/account that was used at the time of the transaction.
How Can You Return?
If you have any issue regarding a product, you can E-Mail Us or Contact Customer Care Team for the same and we will get back to you with-in 24-48 hours. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.